Flight and hotel bookings · SNAPGO SERVICE PRIVATE LIMITED
1. Payment and confirmation
You pay the full price shown at checkout. For flights this includes any seats, meals or extra baggage you chose; for hotels it is the total for all rooms and nights.
If the price changes between your search and payment, you are shown the new price before any money is taken.
A booking is confirmed only when the airline or hotel confirms it. While a booking shows “confirming”, please do not pay again — you will not be charged twice for the same booking.
2. When a booking cannot be confirmed
If the airline or hotel does not confirm your booking, we refund the full amount you paid, automatically, to your original payment method.
If confirmation is still pending, we keep checking with the airline or hotel and do not refund a booking that may still be confirmed. If it is declined, the full refund follows automatically.
3. Cancelling a flight
To cancel a confirmed flight, contact us with your booking reference.
You are refunded the amount the airline returns after its cancellation charges under the fare rules of your ticket. We do not add a cancellation fee of our own.
Some fares are non-refundable, and some add-ons (such as seats or meals) may not be returned by the airline.
The refund is issued once the airline confirms the cancellation.
4. Cancelling a hotel
Each room shows its cancellation policy before you pay: “Free cancellation until …”, a charge from a stated date, or “Non-refundable”.
To cancel, contact us with your booking reference. The charge is taken from that policy at the time you ask us to cancel, and you are refunded the amount paid minus that charge.
Non-refundable rooms, and cancellations after the stay has started, are not refunded.
The refund is issued once the hotel confirms the cancellation.
5. Refund timelines
Refunds go to the original payment method only.
Once issued, refunds usually reach you in 5–7 working days, depending on your bank.
